Keywords
high-quality healthcare
communication between a doctor and patient
How to Cite
Abstract
The aim of the article is to present the idea of patient-centered communication (PCC), which is one of the important elements of high-quality healthcare. Good communication between medical staff - in particular between a doctor and patient - can significantly contribute to patient satisfaction as well as increase the chance of choosing the most adequate treatment methods consistent with patients’ values. The article contains proposals for specific phrases, which may be a hint for people working with patients on a daily basis. Although the patient-centered communication style meets with the enthusiasm of most people, it is important to remember about the individual approach to patients who for various reasons may prefer a more directive, biomedical style of communication.References
Arora, N.K. (2003). Interacting with cancer patients: the significance of communication behavior, Social Science & Medicine, 57, 5, 791-806.
Banebassat, J., Pilpel, D., Tidhar, M. (1998). Patients’ preferences for participation in clinical decision making: a review of published surveys, Behavioral Medicine, 24, 81–88.
Case, D.O., Andrews, J.E., Johnson, J.D., Allard, S.L. (2005). Avoiding versus seeking: the relationship of information seeking to avoidance, blunting, coping, dissonance, and related concepts, Journal of the Medical Library Association, 93, 353-362.
Coulehan, J.L. (1995). Tenderness and steadiness: emotions in medical practice, Literature and Medicine, 14, 222-236.
Damena, F., Holmes–Rovner, M., Gaulden, C.M., Jorgenson, S., Sadigh, G., Sikorskii, A., Lewin, S., Smith, R.C., Coffey, J., Olomu, A., Beasley, M. (2012). Interventions for providers to promote a patient-centred approach in clinical consultations, Cochrane Database of Systematic Reviews, 12, nr art. CD003267.
Epstein, R.M., Stree,t R.L. (2007). Patient-centered communication in cancer care: promoting healing and reducing suffering. Bethesda (MD): National Cancer Institute.
Epstein, R.M., Street, R.L. (2011). The values and value of patient-centered care, Annals of Family Medicine, 9, 100–103.
Frosch, D.L., May, S.G., Rendle, K.A., Tietbohl, C., Elwyn, G. (2012) Authoritarian physicians and patients’ fear of being labeled “difficult” among key obstacles to shared decision making, Health Affairs (Millwood), 31(5), 1030-1038.
Hagerty, R.G., Butow, P.N., Ellis, P.M., Lobb, E.A., Pendlebury, S.C., Leighl, N., MacLeod, C., Tattersall, M.H. (2005). Communicating with realism and hope: incurable cancer patients’ views on the disclosure of prognosis, Journal of Clinical Oncology, 23, 1278–1288.
Hall, J.A, Stein, T.S, Roter, D.L. Rieser, N. (1999). Inaccuracies in physicians’ perception of their patients, Medical Care, 37, 1164 – 1168.
Hashim, M.J. (2017). Patient – Centered Communication: Basic Skills, American Family Physician, 95(1), 29 – 34.
Hickson, G.B., Clayton, E.W., Entman, S.S., Miller, C.S., Githens, P.B., Whetten-Goldstein, K., Sloan, F.A. (1994). Obstetricians’ prior malpractice experience and patients’ satisfaction with care, Journal of the American Medical Association, 272(20), 1583–1587.
Institute of Medicine (2001). Crossing the quality chasm: a new health system for the 21st century. Washington (DC): National Academies Press.
Jenkins, V., Fallowfield, L., Saul, J. (2001). Information needs of patients with cancer: results from a large study in UK cancer centers, British Journal of Cancer, 84, 48-51.
Krupat, E., Bell, R.A, Kravitz, R.L., Thom, D., Azari, R. (2001). When physicians and patients think alike: patient-centered beliefs and their impact on satisfaction and trust, Journal of Family Practice, 50, 1057–1062.
Krupat, E., Rosenkranz, S.L., Yeager, C.M., Barnard, K., Putnam, S.M, Inui, T.S. (2000). The practice orientations of physicians and patients: the effect of doctor-patient congruence of satisfaction, Patient Education and Counseling, 39, 49 – 59.
Krupat, E., Yeager, C.M., Putnam, S.M. (2000). Patient role orientations, doctor – patient fit, and visit satisfaction, Psychology & Health, 15, 707 – 719.
Levinson, W., Roter, D.L., Mullooly, J.P., Dull, V.T., Frankel, R.M. (1997). Physician-patient communication: the relationship with malpractice claims among primary care physicians and surgeons, Journal of the American Medical Association, 277(7), 553–559.
Levinson, W., Gorawara-Bhat, R., Lamb, J. (2000) A study of patient clues and physician responses in primary care and surgical settings, Journal of the American Medical Association, 284, 1021-1027.
Levinson, W., Lesser, C.S., Epstein, R.M. (2010). Developing physician communication skills for patient-centered care, Health Affairs (Millwood), 29, 1310–1318.
McKinstry, B. (2000). Do patients wish to be involved in decision making in the consultation? A cross sectional survey with video vignettes, BMJ, 321, 867-871.
Parker, P.A., Baile, W.F., Moor, C., Lenzi, R., Kudelka, A.P., Cohen, L. (2001). Breaking bad news about cancer: patients’ preferences for communication, Journal of Clinical Oncology, 19, 2049-2056.
Platt, F.W., Gaspar, D.L., Coulehan, J.L., Fox, L., Adler, A.J., Weston, W.W. i in., (2001). ”Tell me about yourself”: The patient-centered interview, Annals of Internal Medicine, 134, 1079- 1085.
Roter, D.L, Stewart, M., Putnam, S.M., Lipkin, M. Jr., Stiles, W., Inui T.S. (1997). Communication patterns of primary care physicians, Journal of the American Medical Association, 277, 350–356.
Rutten, L.J., Arora, N.K., Bakos, A.D., Aziz, N., Rowland, J. (2005). Information needs and sources of information among cancer patients: a systematic review of research (1980- 2003), Patient Education and Counseling, 57, 250-261.
Savage R., Armstrong D. (1990). Effects of general practitioner’s consulting style on patients’ satisfaction: a controlled study, BMJ, 301, 968–970.
Stewart, M.A. (1995). Effective physician-patient communication and health outcomes: a review, Canadian Medical Association Journal, 152, 1423-1433.
Stewart, M., Brown, J.B., Donner, A., McWhinney, I.R., Oates, J., Weston, W.W. i in., (2000). The impact of patient-centered care on outcomes, Journal of Family Practice, 49(9), 796–804.
Swenson, S.L., Buell, S., Zettler, P., White, M., Ruston, D.C., Lo, B. (2004). Patient-centered communication: do patients really prefer it? Journal of General Internal Medicine, 19, 1069–1079.
Wright, A.A., Zhang, B., Ray, A., Mack, J.W, Trice, E., Balboni, T., Mitchell, S.L., Jackson, V.A., Block, S. D., Maciejewski, P.K., Prigerson, H.G. (2008). Associations between end-of-life discussions, patient mental health, medical care near death, and caregiver bereavement adjustment, Journal of the American Medical Association, 300(14), 1665-1673.
Yeh, J., Nagel, E. E. (2010). Patient Satisfaction in Obstetrics and Gynecology: Individualized Patient-centered Communication, Clinical Medicine Insights: Women’s Health, 3, 23–32.